Performance report back

Strategic objectives	Impact	KPI	Assurance
Create value for our shareholders Aligned to: All three strategic pillars		Deliver return on equity (ROE) (Group) More details
Diversify the business portfolio Aligned to: All three strategic pillars		Generate realised non-core income More details
		Enhance non-aeronautical revenue as a percentage of total revenue More details
Increase our reputation through demonstrated business excellence Aligned to: All three strategic pillars		Improve Reputation Index measure More details
Increase stakeholder satisfaction through effective partnership Aligned to: All three strategic pillars		Assessment by our airport operations and commercial stakeholders of our airport operations services and interactions rendered More details
Improve passenger experience through demonstrated operational excellence Aligned to: All three strategic pillars		Assess passenger customer service More details
Improve connectivity to the regions we serve Aligned to: Run airports and develop airports		Grow regional airport departing capacity More details
Contribute to increase traffic through the airports we operate Aligned to: Run airports and develop airports		Increase O.R. Tambo International Airport connectivity index More details

Metric	FY2018/19 target	Target achieved	FY2018/19 actual	FY2017/18 actual	FY2016/17 actual	2025 target
%	5.1		0.7	2.5	10.1	10
R million	33		58.6	59.6	50.75	200
%	48		47	47	37.3	57.5
Weighted average	≥ 60		67.2	63.1	63.1	≥70
Rating from 1 (poor) to 5 (excellent)	3.6		3.67	3.5	3.7	>4.0
Rating from 1 (poor) to 5 (excellent)	4.00		3.97	4.08	4.05	All airports in top 15 in their size category globally
% increase in regional departing capacity over the previous year	0		1.48 (2 798 010)	-2.6 (2 757 326)	2 829 693	10
Number of available seats to each destination	ORTIA connectivity score: 133		139	135	46.86	70

KEY:
Target exceeded Working towards achievement of target.

Strategic objectives	Impact	KPI	Assurance
Provide equitable access to safe airports in all South African regions to allow more people to fly Aligned to: Grow our footprint		Participation in non-Airports Company South Africa airports in South Africa More details
Promote regional integration and localisation of our airports Aligned to: All three strategic pillars		Create job opportunities More details
Support black business entrepreneurship Aligned to: All three strategic pillars		Grow black business share in operational and developmental spend More details
		Grow black business share of commercial revenue generated More details
Maintain and improve our contribution to broad-based black economic empowerment Aligned to: All three strategic pillars		Achieve B-BBEE Level More details
Leadership Culture Index Aligned to: All three strategic pillars		Leadership Culture Index Survey More details
Achieve a demographically representative workforce Aligned to: Run airports and develop airports		Promote employment equity More details
Foster a positive employee workforce and environment Aligned to: All three strategic pillars		Employee Satisfaction Survey (ESAT) More details
Reduce our environmental impact Aligned to: All three strategic pillars		Establish an ACI carbon accreditation level More details

Metric	FY2018/19 target	Target achieved	FY2018/19 actual	FY2017/18 actual	FY2016/17 actual	2025 target
Advisory service man days provided to non-Group airports in South Africa	50		243	82	92.6	Airports in all South African provinces
Number of job opportunities	29 382		30 684	24 741	24 018	50 000
%	51		51	61	46	65
%	51		54	59	51	65
B-BBEE as per the code	Level 3		Level 2	Level 2	Level 3	Level 1
%	70		80	78.6	77.25	≥80%
% increase in regional departing capacity over the previous year	0		1.48 (2 798 010)	-2.6 (2 757 326)	2 829 693	10
%	92.4		93.9	93.3	92.7	Achieve a demographically representative Group workforce (against EAP) per level
Rating from 1 (poor) to 5 (excellent)	3.31		3.55	3.5	3.31	4.2
ACI level as per mapping certification criteria	Attain ACI Level 2 Reduction certification for at least one airport		Attain ACI Level 2 Reduction certification for ORTIA and CTIA	Attained ACI Level 1 – mapping certification for KSIA, and PLZ	Attained ACI Level 1 – mapping certification for ORTIA, CTIA, KSIA, and PLZ	ACI Level 3 optimisation certification for at least one airport

KEY:
Target exceeded Working towards achievement of target.